Just an FYI for everyone. I ordered my Vibrant Performance Exhaust on Monday 10/30 from Modern Performance. They billed my card the next day and told me it would ship that day. On Wednesday I e-mailed them for a tracking number and never received a response. On Friday morning, I e-mailed them again and around 12:30 they sent me my tracking information. When I went to Fed-Ex, they had no record of my order. I called Modern Performance 3 times on Friday and spoke with their customer service dept. They told me they did not know what the problem was and would call Fed-ex and call me back. I never heard back from them. I called again on Saturday and was told again they would call me back but nobody ever did. I finally called Fed-Ex myself and found out they just picked the shipment up from Modern Performance on Friday. Essentially they forgot to ship my product on Tuesday as promised and if I had not inquired about a a tracking number, it likely wouldn't of been sent then.

If someone at Modern would have just told me their error to begin with and apologized, I would have understood and moved on. Hell, if some at Modern would have called me back as they promised to do three times, it wouldn't reflect such poor customer service as it does now.

More people need to put the customer back in customer service. What a poor first impression!

David

That sucks. Though I'm still thinking about getting a Magnaflow exhaust from them; they've got it for about $450.

Damn. I like that price.

Sorry for the confusion with your package.
We pride ourselves in shipping 95% of packages ordered the same day they are ordered. Im not sure whats happened with your package, perhaps there was a problem with the packaging, or the item that delayed the package 1-2 days.

Im glad to see you received it in good order, and still received it really fast.