^^^what he said. Pull off the ebrake handle, then the center cover around the ebrake. Then use a deep 10mm socket on a 1/4" drive rachet and you can adjust the brake so that the handle requires less pressure to engage.
I had a similar problem with my wife's car when we first bought it. I told her to take it to the dealer and have it warrantied. She had less than 100 miles on the odometer. They told her the same crap. I, later, took it in to the dealer and they said everything was fine and they couldn't do anything. If they did then the rear pads would rub on the rotors, warp them, and we would have to pay for repairs. I happened to have a set of socket wrenches in the trunk at the time, so I said I'd show him how to do it as long as they didn't void the warranty. They said okay, so I did this for them right in the service bay with some of the service writers and techs watching. It took about 10 minutes total. Now, whenever my wife or I bring our cars in the shop and tell them what the issue is they don't argue and just get to work on it.
07 Tahoe LT
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07 Sport Red 4 door SS:
-sticking around for now